Thursday, March 8, 2012

Le Passage Cairo Hotel - Just Say No

If you are ever in Cairo, and need a place to stay, I would advise camping out in Tahrir Square, instead of staying in Le Passage Cairo Hotel.
As a Business Class Traveler with an 8 hour layover, Egypt Air booked me a room there on March 6th 2012. It was deplorable. The room was badly lit, toilet was broken, toilet door didn’t lock, phone/intercom only connected me to the sound of static. In addition to all of the above, stands the unforgiveable sin – internet connection not working.

No slippers in the room, so I had to choose between showering and sticking moist feet in my shoes or walking barefoot across the freezing tiles. I tried both. Equally unpleasant. Hotel stationery consisted of one bent piece of paper. The safe was only lockable via credit card so I had to walk around with my purse at all times. I do not have a valid credit card, and there was nothing to state what they were charging for this “service”. There were no electrical sockets for computers or phones, so I had to unplug the lights to recharge.

In the elevator, I ran into one of my co-workers who told me he had to change rooms because his was so dirty when he checked in.

On my out, I asked for water, as no drinking water was available in what should have been an executive room but wasn’t. The waitress/hostess/whatever they call them now brought me a glass that was so dirty, I would not let a dog drink from it.

To complete the check out of our delegation, we were left in the mercy of 3 concierges who made the decision that we should wait for the shuttle to join another hotel guest who was leaving on the same flight. I informed him that I did not care about their other guest and I wanted to go to the airport. In their Egyptian way, they stated that I was not to worry I was going to catch my plane. I stated that I wanted to leave and it was not their business to tell me when. True to Egyptian form I was told to calm down, which is the common attitude that the person that does not agree with them is hysterical and irrational.

We left the hotel 15 minutes after we were originally scheduled to, but did make our delayed flight with a detour at the Duty Free Shop, no thanks to them.

Next time you hear “Le Passage” run in the opposite direction.

For the record, I filled up the “Feedback Form” and expressed my overall rating of “Poor” and informed them that, no, I would not be interested in staying at their hotel again.

I also posted this on and must agree with another reviewer on the skimpy towels.

No comments: